Website terms and conditions

The website is a general information resource for people considering TCM Lab services in Hong Kong. It may describe clinic locations, service categories, contact routes and practical points to discuss when arranging a visit. Read it as an introduction, not as a personal consultation or a substitute for a practitioner assessing your situation. Health concerns vary with symptoms, history, current medicines, pregnancy status, allergies and other factors that cannot be evaluated from a public page. If you are deciding whether a service may be appropriate, use the information to frame questions and discuss them directly with a registered Chinese medicine practitioner during an arranged consultation. For urgent or severe symptoms, seek prompt care through the appropriate medical service rather than waiting for a website response.

Please use the text, layout, photographs, illustrations, graphics and other website material responsibly. You may view pages, save a link and refer to material privately while considering a visit. You should not copy substantial content into another website, marketing post, course, directory or commercial document, or alter the context in a way that implies TCM Lab has made a personal recommendation. Hong Kong’s Intellectual Property Department explains that copyright can protect original literary and artistic works, including works made available online, and that copyright protection arises automatically when a work is created [1]. If you would like to quote or reuse material beyond ordinary personal reference, contact TCM Lab first so that the purpose, scope and attribution can be considered.

Website content can help you start a conversation, but it cannot settle every question that matters to an individual. A general description of a service does not confirm that it is suitable for you, available at a particular time, or included in a particular arrangement. Likewise, an explanation of a treatment approach should not be read as a guaranteed result. Your practitioner may need to ask follow-up questions, review relevant information and explain choices before any care plan is considered. Keep a note of the page you read and the points you want clarified; this makes it easier to compare what the public information says with what is discussed for your own circumstances. The Chinese medicine clinic Hong Kong home page is a useful starting point when you need an overview rather than an individual answer.

Links to other pages are provided to help you navigate related subjects, not to turn separate pages into one promise. For example, Cookies and website preferences explains the website setting area, while Privacy information is the relevant place to read before deciding what details to send. The Office of the Privacy Commissioner for Personal Data provides public resources on data security and frequently asked privacy questions in Hong Kong [2]. Avoid sending unnecessary sensitive information in an initial enquiry. Give enough context for the clinic to understand what you are asking, then wait for a reply if further details are needed. Third-party websites, messaging platforms or search results may show their own summaries; check the TCM Lab page or direct reply rather than assuming an external summary is current or complete.

TCM Lab aims to present useful information, but a web page can be updated, corrected or superseded as services and practical arrangements change. Before acting on a detail that matters to your visit, such as where to attend, what to bring or whether a particular timing can be considered, ask the clinic to confirm it directly. This is also sensible if you reached a page through a saved search result, a forwarded message or an older screenshot, because those formats may not show the full page or its current context. Do not rely on a website page as evidence that a request has been accepted, that a practitioner will be available, or that a particular outcome will follow. Direct confirmation is the reliable point for individual arrangements.

An appointment enquiry is a request for TCM Lab to consider a possible visit. It is not an automatically accepted booking, and it does not by itself create a confirmed time, practitioner allocation, clinical recommendation or payment arrangement. This distinction helps when a reader is comparing dates, travelling across Hong Kong, arranging time off work or asking on behalf of a family member. You can state the service you are interested in, the preferred location, a few possible times and a contact method. The clinic can then respond about the next practical step. Until that reply confirms the details, please keep your alternatives open and do not assume that a page, a calendar note or a sent message has reserved a consultation.

A clear enquiry is easier to review. Say whether you are asking about the Kwun Tong or Prince Edward location, the general reason for contact, and any timing constraints that would affect your visit. If a language preference, mobility need or other practical requirement is important, mention it as a request rather than an assumption so it can be checked. You do not need to provide a full medical history in the first message. If health context is relevant, share only what is necessary for the enquiry and use the Privacy information page to understand the applicable website policy. Do not rely on an initial message to answer urgent medical questions, and do not treat an online exchange as a diagnosis or an instruction to start, stop or change treatment.

The difference between reading, asking and confirming is set out below. It is designed to prevent a common misunderstanding: seeing information online may help you decide what to ask, but it does not by itself establish the personal details of a visit. The Electronic Transactions Ordinance is an official Hong Kong legislative chapter [3]; nevertheless, TCM Lab’s practical process for this website is straightforward—individual arrangements are confirmed by a direct clinic reply, not inferred from a website visit or an unsent expectation. Keep the confirmation message available so you can check the agreed location, time and other relevant details before you travel.

If you already know which clinic is more convenient, use the location information as a reference point and ask the clinic to confirm the appointment setting. The Kwun Tong Chinese medicine clinic page and the Chinese medicine clinic Prince Edward page can help you identify the two locations, but neither page guarantees a practitioner’s availability for a particular day. Appointment timing is arranged individually. If your plans change before a confirmed visit, consult Changing or cancelling an appointment and contact the clinic as soon as practical. That gives the clinic an opportunity to explain the relevant process for your situation instead of leaving a change implied in a message thread.

Individual arrangements are the details agreed for one person, not general statements that apply to everyone who reads the site. Depending on the enquiry, they may include the appointment date and time, the location, the practitioner arrangement, the service being discussed, what information to bring and any next step that must happen before the visit. Treat an arrangement as confirmed only when TCM Lab sends a direct response that makes the relevant details clear. If a detail is missing or you are uncertain whether a message is final, ask for clarification before travelling or planning around it. A confirmation for one appointment does not automatically extend to a later date, a different service, another person or a different clinic location.

Please check confirmed details carefully and raise changes early. A change in your availability, the person attending, the preferred location or a relevant practical need may affect what can be arranged. If you are considering whether a payment or refund issue applies to a particular circumstance, use Refund enquiries as the appropriate policy reference and ask the clinic about the facts of your own case. Do not interpret a general website statement as a tailored waiver, an extension of time or a confirmation that a particular exception has been accepted. A direct response is especially important where messages have crossed, a request has been amended, or you have received information from someone other than TCM Lab.

These terms support clear communication; they do not remove the need for professional judgement or your own careful decision-making. Before attending, make sure you understand what has been confirmed and what remains to be discussed at the consultation. Bring questions about suitability, possible options or relevant health information to the practitioner, who can consider them in context. If you need help with a website page, an appointment enquiry or an individual arrangement, contact TCM Lab through the stated contact route and keep the conversation focused on the exact detail you need verified. This approach protects against misunderstandings and makes the website a useful starting point rather than a substitute for direct confirmation.